What We Do

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We help state VR agencies improve their fiscal agility, which allows them to survive and hopefully prosper with limited resources.  

1. Sound Fiscal Framework: a structure for financial reporting that provides a comprehensive picture of the financial operations at multiple levels within the organization, as well as clear guidelines regarding the process, timelines, and responsibilities.

2. Useable Consolidated Financial Report: a collection of financial statements, organized on a regular basis that collectively represents all of the agency’s revenues and expenses; that is understood by both the fiscal and program side of the agency.

3. Clear Fiscal Roles: a clear and corresponding expectation of sound financial management at each level and to whom that responsibility is assigned.

4. Financial Accountability: a standardized, systematic support for all levels of the organization; and used as a strategic management tool to guide day-to-day operations.

5. Collaborative Fiscal Responsibility: the core of fiscal agility is the ability to understand how every program and administrative decision impacts the agency’s financial health.

We help state VR agencies analyze their program services' processes and outcomes, which allows them to develop, revise, or expand services.  

1. Results-Driven Services: a qualitative and quantitative framework for strategic and effective program service decision-making to enhance overall performance regarding the process, timelines, and actual outcomes.

2. Service Innovation: a step-by-step roadmap of identifying, developing innovative service opportunities, implementation, and back-end evaluation to continuously improve service outcomes.

3. Provider Relations: the development of an inclusive and strategic provider partnership with shared expecations, performance standards, and on-going two-way  communication strategies.

4. Consumer Engagement: a realistic transformation from traditional consumer satisfaction to continual ways to effectively communicate with all consumers to increase engagement.

5. Cost-Effectiveness: an analysis for ensuring a good return on the cost of providing services and the investment of resources as a decision-making tool.

We help state VR agencies improve their organizational agility, which allows them to achieve their strategic goals efficiently and effectively.  

1. Streamlining: identifying and resolving specific organizational roadblocks that negatively impact the overall agency operations, including processes, resources, costs, and/or management and staff limitations.

2. Structure: analyzing the organizational chart and lines of authority and responsibility to determine the effectiveness of how the structure supports the mission, and if necessary provide alternative options.

3. Communication: identifying and resolving internal and external communication concerns and/or issues that negatively impact the agency's overall efficiency and effectiveness.

4. Professional Development: leveraging managerial and leadership skill development to foster organizational effectiveness, innovation, and improved performance.

5. Culture: an intentional strategic and step-by-step approach to creating a high-performing organizational culture.